COVID-19 Customer Update

Updated 13th October 2020

At Functional Self, the health and safety of our customers and team is our top priority - now, more than ever, amidst the rise of the global COVID-19 pandemic.

We are dedicated to providing the highest quality health optimisation products and are doing everything we can to get your orders delivered on time during this unprecedented crisis.

 

Warehouses

Our warehouse remains open and we are shipping orders Monday-Friday as normal.

 

Delivery times

You may experience some delivery delays in certain areas due to high volume of packages being received by our courier and delivery partners. Delivery delays are unfortunatelly out of our control - please refer to the tracking information and contact our shipping agent. Please be aware that delivery time can take up to 1 to 2 weeks.

 

We apologise to our customers for the disruption. Please contact our customer service team if we can be of any assistance.

 

Hygiene and handling

We have been working closely with our warehouse teams who are following all Government guidelines, and we have reinforced our rigorous hygiene and handling procedures when picking and packing your order. Our warehouse teams have implemented additional health and safety measures including regular hygiene audits to ensure our stringent standards are upheld at all times.

All of our warehouses are conducting additional cleaning and introducing new measures to help reduce the risk. This includes hand sanitation and site cleaning as well as restrictions around warehouse visitors, staff meetings and staff travel. The welfare of our customers and warehouse teams is our top priority and we will continue to monitor the situation on a day to day basis.

 

Immune Support products and stock levels

The high level of demand on our immune support products during COVID-19 has meant that some items are now out of stock. Unfortunately, this includes products in our Vitamin C range. We are doing everything we can to restore our stock levels across the range.

 

The scale and nature of the issues currently facing all of us is unprecedented, we will keep going as best as we can during this difficult time. Please check back here for the latest information on the impact of COVID-19 on our warehouses, shipping and delivery times or feel free to reach out to our customer support team if you need assistance.

We would like to thank all of our customers for your continued support during this challenging time.

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